If you are a duke energy customer, you may have experienced problems with the service that the company provides. There are a number of ways that you can contact the customer service team for Duke Energy. You can do so online, by phone or in person. In addition, you can also report an outage or request a new service if necessary.
Currently, Duke Energy has more than 10 million customers across the United States. They provide both electricity and natural gas services to homes and businesses. The company’s headquarters are located in Charlotte, North Carolina. Its subsidiaries include Piedmont Natural Gas, Energize Indiana, Duke Energy Florida, Cincinnati Gas and Electric, REC Solar, Duke Energy Ohio, The Duke Energy Foundation, and more.
Duke Energy is a major electric power holding company that operates in six states. It serves more than 7 million residential and business customers in Florida, Indiana, Kentucky, Ohio, North Carolina, and South Carolina. The company merged with Progress Energy in 2012.
You can get help with billing and payment issues by calling the Duke Energy customer support number. This customer service number is available 24 hours a day, seven days a week. You can also use this number to contact a customer representative about an outage or other issues.
The number for duke energy customer service is This is the main phone number for all of the Duke Energy divisions in the US. This number is staffed by trained customer service representatives who can answer your questions and resolve your concerns.
There are some things that you can only solve with a live agent, so it is important to remember that when you call the number. If you need to contact a live agent, be sure to give them as much information as possible about your situation. The more information that you can provide, the better chances of getting the problem resolved quickly and efficiently.
If you are experiencing an outage, it is a good idea to check the status of your Duke Energy account online before you call. This will give you a more accurate estimate of when your power should be restored. It will also show you whether your outage has been assigned to a crew. You can also report an outage online, by phone, or through text messaging.
When you are calling Duke Energy, it is a good idea to take notes as you speak with the representative. This way, you can remember everything that was said during the conversation. This will make it easier for you to describe the situation to future Duke Energy customer service representatives. You should also keep in mind that the customer service representative you spoke to could have been on a break or new to the job, so it is important to call back.
During the coronavirus pandemic, Duke Energy and Piedmont Natural Gas temporarily suspended key credit processes that include disconnections for nonpayment and late payment fees. The companies will monitor restart activities and local orders to determine when standard billing and payment practices can resume. They will also continue to work with customers to alleviate financial hardship caused by the pandemic and its impact on their ability to pay.